What Your Non-Starbucks Barista is Thinking

Couldn’t do a server post this week, and I realized I only had one barista one. People seemed to like it, so here’s another one. ­čÖé —————– Everyone knows that one of the most aggravating customer service jobs is in the coffee industry. So many people crawl out of bed, cranky to the point of […]

Server Problems: Happy Hour and Impatience

My first collaboration piece! I’m pretty excited about this. This is written with Jeff from Content Unrelated, so be sure you check out some of his funny stuff! It’s a bit different from the ones I’ve posted so far — more of a storyline and less of the conversation. The post-customer interaction where the majority […]

What Your Barista is Really Thinking

I had some pretty positive feedback from last week’s What Your Server is Really Thinking, and I was discussing being a barista with one┬áKaren Gadient, so I decided to post one that I had written on what your barista is really thinking. If this one goes well, I may turn this into a weekly thing […]

The 2013 Guide to Tipping

This is a topic I’m tired of people not understanding. Tipping is an important aspect of the restaurant business, and helps it function better. People don’t seem to understand that. Not too long ago, I got into an argument with my grandma about the importance of tipping. She told me I didn’t work for tips, […]

5 Reasons Your Retailer Probably Hates You

I’ve just discovered the wonderful world of couponing. The other day when I went to Target (the same experience that had the quesadilla), I spent $160, but got 5% off because I used my RedCard and then got a $10 gift card because I spent more than $50. (I’m a little upset that the next […]